QUALITY POLICY

Acknowledging the continuous technological evolution, the increasingly meticulous and specific demands of the market, customers, the organization, and stakeholders, as well as the growing awareness of individuals and communities regarding quality, environmental, and safety issues, and based on the risks preemptively and periodically assessed through the CONTEXT AND STAKEHOLDER ANALYSIS, the General Management of OLCESE RICCI Srl declares its commitment to operate according to a UNI EN ISO 9001:2015 Quality Management System, with the aim of achieving predetermined objectives in a perspective of continuous improvement.
This system and its results are considered an integral part of the company’s management.

From the standpoint of evolving its operational role, OLCESE RICCI Srl aims to distinguish itself as an innovative company known for the reliability of its products/services, enhancing its competitiveness, meeting all customer needs, building supplier loyalty for the completion of offered products/services, complying with legal requirements, safeguarding the environment, protecting workplace health and safety, improving service quality, and increasing its efficiency by reducing complaints.

The principles established and the application methods defined in the Management Procedures and Work Instructions must be adhered to by all employees of OLCESE RICCI Srl and individuals operating under its control.
Responsibility for managing the Quality Management System applies to the entire organizational structure, from the Employer to each worker, according to their respective roles and competences.
Each function is assigned well-defined authority and/or responsibility.
Other specific and measurable objectives are defined annually in the Improvement Plan and/or during the Management Review and are communicated to all relevant parties.
Management has the duty and authority to periodically review the Policy and the proper implementation of the Quality Management System.

The Management of OLCESE RICCI Srl has established the following strategic objectives to be pursued through its Quality Management System:

  • Enhancement of the company’s image and market reputation, including:
    – Increasing the number of customers
    – Growing revenue
    – Expanding the company’s territorial presence
    – Evaluating entry into new market areas
  • Identifying the needs and expectations of stakeholders (Owners, Customers, Employees, Suppliers), including:
    – Achieving budget objectives
    – Consistently reducing the number of complaints and ensuring high customer satisfaction
    -Activating internal and external communication tools to improve information flow and ensure customer needs are known and understood by everyone involved in producing the products/services of OLCESE RICCI Srl
    – Maintaining high employee competence through continuous training and updates for operational roles and engaging them in the company’s improvement objectives
    – Building loyalty with service suppliers, fostering mutual trust, and defining criteria for selecting and monitoring their performance
  • Implementing an effective self-monitoring system for the Quality Management System to measure activities
  • Mitigating problems and risks and providing management with the necessary information for reviews
  • Pursuing continuous improvement through a “Risk-Based Thinking” approach
  • Ensuring compliance with environmental regulations and environmental protection
  • Ensuring compliance with workplace safety regulations

The achievement of these objectives will be continuously monitored during Quality Meetings and Management Reviews, also through constant measurement of Customer Satisfaction and complaint analysis.
The staff of OLCESE RICCI Srl, informed about the company’s strategic direction, has declared its readiness, within its area of competence, to implement and support the Quality Policy.
The above-described Quality Policy aligns with the company’s business strategy, which aims to achieve customer satisfaction while also ensuring profitability for the company.
This document is issued by the Management and communicated to all company personnel.